Learn how to analyze guest sentiment using real feedback from surveys, reviews, and chat logs. This article shows park and resort managers how to turn emotional guest input into smarter decisions, better staff coaching, and stronger operations—especially during the high-stakes summer season.
Analyzing Guest Sentiment: From Social Media to Survey Comments Read More »
Long hours, emotional labor, and nonstop guest demands—hospitality managers are under pressure few people see. In this article, we uncover the early signs of mental strain of leisure operations managers and share actionable strategies to help you lead with clarity, resilience, and care.
Handling workplace conflict isn’t about avoiding tension—it’s about transforming it. Learn how great managers navigate tough conversations and build stronger teams.
Handling Workplace Conflicts: How Great Managers Turn Tension Into Team Growth Read More »
Most people believe culture can’t be changed—but it can, and it often starts with one brave conversation. In this article, we break down a clear, 5-step process to help your team name what’s not working, envision something better, and build a shared identity with real accountability.
Yes, You Can Change the Company Culture—Here’s How to Start Read More »
Perfection might feel safe, but it’s slow—and in fast-paced environments, waiting too long can cost you. This article breaks down how managers can embrace a “fail fast, learn faster” mindset to spark innovation, support their teams, and stay agile in the face of real-world challenges.
Adopt a “Fail Fast, Learn Faster” Mentality Read More »
Burnout is more than just stress—it’s a serious leadership risk with real impacts on your brain, body, and team. In this article, Cheryl Salazar, co-founder of High Road Management Training, explores the science behind burnout, early warning signs to watch for, and simple, research-backed strategies managers can use to prevent and manage it—starting with small steps in self-care. Whether you’re running on empty or looking to build healthier habits, this guide is here to support your journey.
The Science of Burnout: How to Spot It and Prevent It Read More »
Managing projects in hospitality, attractions, and recreation requires more than just to-do lists and good instincts. From guest experience to crisis management, the right tools can transform your team’s efficiency and your operation’s success. In this guide, we reveal 7 lesser-known tools that can elevate your project management game—plus a simple 5-step checklist to help you choose the right fit for your team.
Project Manager’s Survival Kit: Tools You Didn’t Know You Needed Read More »
Managing a tight project budget in industries like hospitality, entertainment, and amusement parks can often feel like you’re walking a tightrope. With rising costs, seasonal fluctuations, and high guest expectations, your budget can quickly feel stretched thin. However, with the right mindset and creative strategies, you can still deliver top-tier experiences without overspending. Here are
Tight Project Budget? 10 Creative Ways to Make It Work Read More »
The pursuit of excellence is intertwined with the sharing of best practices. By harnessing the collective wisdom of your team, you can ignite innovation and amplify success. This article delves into the significance of sharing best practices, the benefits it offers, and strategic approaches to foster a collaborative environment. Learn how to create effective networking and accountability groups that drive engagement and growth.
Sharing Best Practices: Igniting Innovation and Amplifying Success Read More »
Effective Human Resources Management (HRM) is essential for organizational success, enhancing employee satisfaction and fostering a positive corporate culture. This guide explores key areas of HRM, including performance management, employee relationships, training, coaching, recruiting, and onboarding, providing valuable insights for optimizing these functions.
Human Resources Management: Key Success Areas Read More »
